Privacy Policy

Introduction

This Privacy Policy describes how Vilsora (collectively "Vilsora", "we", "our", "us"), collects, uses, shares, protects or otherwise processes your information/personal data through our website vilsora (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We currently provide our services within India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, creating an account, listing a property, making an enquiry, making a payment, or availing any service offered on the Platform, you agree to be bound by this Privacy Policy, our Terms & Conditions and applicable service terms, and to be governed by applicable laws of India relating to data protection and privacy. If you do not agree with this Privacy Policy, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, create or manage an account, list a property, make an enquiry, communicate with us, make a payment, or otherwise interact with our services. The information we may collect includes, but is not limited to, your name, mobile number, email address, account information, address or location information, property listing details, property descriptions, property photographs and videos, enquiry details, and other information that you voluntarily provide to us.

We may also collect technical and usage information such as your IP address, browser type, device information, operating system, pages visited, date and time of access, cookies and similar information to operate, secure and improve the Platform.

If you list a property on the Platform, we may collect and display property-related information provided by you, including property type, location, pricing, photographs, videos, amenities, descriptions and other listing information. You are responsible for ensuring that you have the necessary rights and authority to provide such information and content.

When you make a payment through the Platform, payment-related information may be processed by our authorised payment gateway or payment service provider. We may receive transaction-related information such as the transaction ID, payment status, amount and date. We do not request or intentionally store your UPI PIN, card PIN, CVV, banking password or other payment authentication credentials.

You always have the option not to provide certain information by choosing not to use a particular service or feature of the Platform. However, certain information may be necessary to provide specific services, manage property listings, respond to enquiries or process transactions.

Usage

We use your personal data to provide and operate the services available through Vilsora. We may use your information to create and manage your account, publish and manage property listings, enable buyers and tenants to make enquiries, enable property owners or authorised representatives to respond to enquiries, process payments for services, provide customer support, and communicate with you regarding your account, listings, enquiries and transactions.

We may also use your personal data to verify information where reasonably necessary, detect and prevent fraud or unauthorised activity, troubleshoot technical issues, maintain the security of the Platform, conduct analytics and research, improve our services and features, enforce our Terms & Conditions and other policies, and comply with applicable legal and regulatory requirements.

Where permitted by applicable law, we may use your information to send promotional offers, updates and marketing communications. You may opt out of promotional communications using the available unsubscribe mechanism or by contacting us.

Sharing

We do not sell your personal data to third parties. We may share your personal data where reasonably necessary to provide our services, operate the Platform, process transactions, comply with applicable laws, prevent fraud or protect the rights, property and safety of Vilsora, our users or others.

When you make an enquiry about a property, certain information provided by you may be shared with the relevant property owner, agent or authorised representative so that they can respond to your enquiry. Similarly, information provided by property owners may be made available to users where necessary for the operation of the property marketplace.

We may share information with third-party service providers that help us operate the Platform, including hosting and cloud service providers, technology and infrastructure providers, analytics and security providers, communication and notification providers, customer support providers, payment gateways and payment service providers, and other service providers necessary for providing and maintaining our services.

We may disclose personal data to government authorities, regulatory authorities, courts, law enforcement agencies or other authorised parties where required or permitted by applicable law, legal process, court order, or where reasonably necessary to prevent fraud, unlawful activity, security incidents or to protect the rights, property or safety of our users, Vilsora or the general public.

Security Precautions

To protect your personal data from unauthorised access, disclosure, loss, misuse, alteration or destruction, we adopt reasonable technical and organisational security practices and procedures appropriate to the nature of the information we process.

We use appropriate access controls, authentication mechanisms, secure transmission and other reasonable safeguards to protect information in our possession. However, transmission of information over the internet is not completely secure and no method of electronic storage or transmission can be guaranteed to be completely secure.

By using the Platform, users acknowledge that there are inherent risks associated with transmitting information over the internet. Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they believe their account has been accessed without authorisation.

Data Deletion and Retention

You may request deletion of your account through the available account settings on our Platform or by contacting us using the contact information provided below. Deleting your account may result in the loss of access to your account, property listings, enquiries and other account-related information.

We may retain certain information where necessary to comply with applicable legal or regulatory requirements, resolve disputes, prevent fraud or abuse, maintain transaction records, enforce our agreements, protect the security of the Platform or for other legitimate purposes.

We retain personal data for no longer than reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted under applicable law. Where appropriate, information may be anonymised for analytical, statistical or research purposes.

Your Rights

Subject to applicable laws, you may have the right to access, correct, update or request deletion of your personal data. You may also have the right to withdraw consent where processing is based on consent and to opt out of certain promotional communications.

You may exercise applicable rights by contacting us through the contact information provided below. We may verify your identity before processing certain requests in order to protect your account and personal data.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy and applicable laws. If you provide personal data relating to another person, you represent that you have the necessary authority to provide such information and permit us to process it in accordance with this Privacy Policy.

We may contact you through telephone calls, SMS, email or other available communication channels for account-related communications, property enquiries, service updates, transaction and payment updates, customer support, security notifications and other purposes described in this Privacy Policy.

Where processing is based on your consent, you may withdraw your consent by contacting us using the contact information provided below. Withdrawal of consent will not affect processing that was already carried out before the withdrawal or processing that we are otherwise permitted or required to carry out under applicable law.

Please note that withdrawing consent may affect our ability to provide certain services or features where the relevant information is necessary for providing those services.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our Platform, services, business practices, technology or applicable legal requirements. Where required by applicable law, we may notify you about material changes through the Platform or other appropriate communication channels.